Videos Are Blurry, Lagging, or Won't Load

If you are experiencing video playback issues, the following troubleshooting steps should help resolve the problem:

1. Use Google Chrome:  Chrome provides the best compatibility with our course video player. If you are using Safari, Edge, or Firefox, switching to Chrome often resolves playback issues.
2. Check your internet connection: Video streaming requires a stable connection. If your Wi-Fi signal is weak or your internet speed is slow, videos may buffer or appear low-quality. Moving closer to your router or using a wired ethernet connection can help.
3. Adjust the video quality setting: If the video player includes a quality or resolution setting (typically a gear icon), try setting it to 720p or lower. The auto-quality setting may attempt to load a higher resolution than your connection supports.
4. Clear your browser cache: Cached files from previous sessions can cause playback problems. Go to your browser settings, clear your cache and cookies, and reload the page.
5. Disable your VPN: If you are using a VPN, try disabling it. VPNs can reduce streaming speeds and may cause playback errors.
6. Browser Resets:
   • Try Another Network:  Open the course on your phone using mobile data (not Wi-Fi). If the website works on mobile data, then your home/office Wi-Fi or router DNS is the culprit.
   • Try Another Device or Browser:  Try using another browser such as Chrome, Safari, Firefox, etc. or a different device (smartphone, tablet, computer). If the website works on a different browser, then your original browser cache/extension is likely causing the issue.
   • Private/Incognito Window:   If the website loads there, then clear your normal cache/cookies for just this site.
7. Security & Device Checks:
   • Turn Off Extensions:  Try disabling any ad-blocker, script blockers,  “web shield” from antivirus, or VPN/Proxy, then reload the website. If the website loads after you disable these, add the course site to the “allowlist” and re-enable.

If the issue persists:

Please email team@andybirdbuilds.com with the following details:

• The browser you are using
• Your device type (computer, tablet, or phone)
• A description of the issue (blurry video, buffering, failure to load, error message)

Our team will assist you in resolving the problem.