Videos Are Blurry, Lagging, or Won't Load

If you are experiencing video playback issues, the following troubleshooting steps should help resolve the problem.

Use Google Chrome. Chrome provides the best compatibility with our course video player. If you are using Safari, Edge, or Firefox, switching to Chrome often resolves playback issues.

Check your internet connection. Video streaming requires a stable connection. If your Wi-Fi signal is weak or your internet speed is slow, videos may buffer or appear low-quality. Moving closer to your router or using a wired ethernet connection can help.

Adjust the video quality setting. If the video player includes a quality or resolution setting (typically a gear icon), try setting it to 720p or lower. The auto-quality setting may attempt to load a higher resolution than your connection supports.

Clear your browser cache. Cached files from previous sessions can cause playback problems. Go to your browser settings, clear your cache and cookies, and reload the page.

Disable your VPN. If you are using a VPN, try disabling it. VPNs can reduce streaming speeds and may cause playback errors.

If the issue persists:

Please email team@andybirdbuilds.com with the following details:

• The browser you are using
• Your device type (computer, tablet, or phone)
• A description of the issue (blurry video, buffering, failure to load, error message)

Our team will assist you in resolving the problem.