Billing: Double Charges, Failed Payments, Unexpected Charges

We understand how concerning it can be to see an unexpected charge on your statement, and we're here to help resolve this as quickly as possible.

If you notice a billing discrepancy, the steps below will help resolve it.

Review your payment history: Log into your account at https://thecncsidehustle.com/wp-login.php and navigate to https://thecncsidehustle.com/my-account/. You will see a record of all payments associated with your account. Compare these records with your bank or credit card statement.
If you were charged twice: Duplicate charges are uncommon, but if you believe you have been charged twice, please email team@andybirdbuilds.com with the following:
- Your name and account email address
- The date(s) of the charges in question
- The charge amount(s)
- A screenshot from your bank statement, if available

Our team will investigate promptly. If a duplicate charge is confirmed, a refund will be issued for the extra (second) payment.

If your payment failed at checkout: Payment failures at checkout are typically caused by one of the following:

Incorrect card details: Please verify your card number, expiration date, and billing zip code. Once you've done so, try using this payment method again.
International transaction restrictions: Some banks flag online purchases originating from other countries. If the payment continues to decline, please contact your banking institution to get more information on why the payment is declining. Your bank should be able to authorize the transaction, then you can try again. If this does not work for you, we recommend trying a different payment method such as credit card, debit card, or a PayPal account. Many of our students outside the US have found PayPal to be the easiest option, as it integrates well with most banking platforms. If you don't already have a PayPal account, it's free to set up and you can link it directly to your bank account.
Insufficient funds: Confirm that the card has sufficient available balance.
Browser-related issues:
- Another Browser: Try using another browser such as Chrome, Safari, Firefox, etc. If the website works on a different browser, then your original browser cache/extension is likely causing the issue. Clearing your cache will help resolve this issue. Outdated session data can occasionally interfere with the checkout process.
- Another Device: Try using another device (smartphone, tablet, computer).
- Turn Off Extensions: Try disabling any ad-blocker, script blockers, “web shield” from antivirus, or VPN/Proxy, then reload the website. If the website loads after you disable these, add the course site to the “allowlist” and re-enable.

If the issue persists, please email team@andybirdbuilds.com and our team will help you complete your purchase through an alternative method.

If you see an unexpected charge: An unrecognized charge may be a subscription renewal. Please check your account settings to confirm whether you have an active payment plan). If the charge is not associated with your account, please email team@andybirdbuilds.com and our team will resolve it.

Refund processing times:

Once a refund is initiated on our end, it typically takes 5 to 10 business days to appear on your statement. Processing times are determined by your financial institution.